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FAQ:
Q1.Are you a factory or a trader? Can we visit?
We are a manufacturer, not a trader. Our plant is in Heshan Industrial City, Jiangmen, Guangdong — 15,000㎡+ of facilities, 200+ staff, and 30+ R&D engineers. Global partners are welcome to visit and inspect; we arrange one-on-one reception, technical discussion, and business planning.
Q2.What is your MOQ? Can we start with a small trial order?
Yes. We support small trial orders to test the market, while bulk wholesale gets factory-direct pricing. OEM/ODM customization comes with a low-MOQ option, so you can start small and scale up with limited risk.
Q3. How far does your OEM/ODM support go? How long from design confirmation to mass production?
End-to-end: styling and design, component matching, private labeling (badging/paint/logo), certification support, and mass production. Existing partners have gone from blueprint to a certified localized model with on-time first delivery in roughly 3 months.
Q4. Which certifications do you have? How do you handle market access in different countries?
We support major market certifications such as EEC/COC, backed by export experience in 50+ countries. For your target market, we help prepare compliance documentation, certification processes, and customs paperwork so products land according to local regulations.
Q5. How do you guarantee quality? What is the DOA rate?
Every bike passes five stages of quality control: incoming inspection, component testing, assembly inspection, vehicle testing, and final inspection. Long-term partners report zero-DOA experiences, and complaint rates can be held at very low levels.
Q6. What about after-sales and spare parts overseas? Can we work together without a local service center?
Yes. We provide spare-parts lists and stocking plans, remote technical guidance, and training for local maintenance teams. Models with GPS/OTA support remote diagnostics and upgrades, reducing dependence on on-site service.
Q7. What is your exclusive regional distributor policy?
We offer exclusive regional authorization that protects your territory and prevents internal price competition. Partners receive brand authorization, free training, and tiered annual rebates — ideal for distributors looking to build a local market position.
Q8. Do you help with shipping and customs? How do you prevent transit damage?
Yes. We optimize container packing (roughly 15% more units per high-cube), use reinforced steel-frame crates, and organize spare-parts manifests by model. We also assist with customs clearance; long-term partners report zero transit damage.